RETURNS & EXCHANGES
(a) (Proof of Purchase) As a condition precedent to us considering any refund or exchange, you must be able to provide valid proof of purchase of the Goods you seek to return or exchange.
(b) (Change of mind returns) Generally, we do not accept change of mind returns. However, we may consider accepting returns in our absolute discretion.
(c) (Wrong item) In the unlikely event that the wrong item arrives, you must notify us within 5 days and provide an image of the item that was delivered to you. We will assess your request and provide an exchange if we determine that the wrong item was delivered to you.
(d) (Major Fault returns) Returns of Goods will only be accepted if there is a “Major Fault” identified with the Goods within the first 12 months after delivery. A “Major Fault” is when the Goods are substantially unfit for their purpose and cannot easily be fixed within a reasonable time or the Goods are not safe for their intended use.
(e) (Process for returns) If you believe your Goods are faulty, you must notify us within 5 days using the details provided on our website with a full description of the fault and an image or short video clip that clearly shows the fault.
(f) If we make a preliminary determination in our absolute discretion that there is a Major Fault, we will request that you send the product back to us at our cost for further inspection. We reserve the right to further inspection before deeming Goods to have a Major Fault.
(g) If we determine in our reasonable opinion that there is no Major Fault, or if the product is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the product back to you at your cost.
(h) If we determine that there is a Major Fault, or otherwise in our absolute discretion chose to accept your return, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
(i) Nothing in this clause 7 is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.
(j) (Timeframe) All requests for refunds or exchanges must be made within 5 days from the date of delivery, or the date of the fault arising. Failure to notify us of any faults may limit or otherwise affect your right under any warranty given under this agreement, particularly when your failure to notify us causes additional faults in the Goods.