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FAQ

 How long does it take to get my order?

All website products are generally manufactured within 2 weeks of ordering. Delivery is soon after. If you need something sooner feel free to contact us and we will see what we can do. 

Where is pick up?

Our factory is located in Stapylton- Northern Gold Coast. 

When can I pick my furniture up?

We will contact you when your order is ready for pick up. Pick up is available Monday- Thursday 6am-4pm, Friday and Saturday by appointment. After hours pick up can also be arranged by appointment. Please let us know the time you will picking up your order so we can make sure someone is at the factory to meet you. 

When do you deliver?

We deliver Monday- Thursdays between the hours of 6am and 3pm. We will contact you with a day and time for your delivery/ set up/ installation. 

Where do you deliver?

We deliver all over Brisbane and Gold Coast and Out to Ipswich. We travel in approximately a 60km radius of our factory as we do our own deliveries. This enables us to make sure everything is delivered in great condition and enables us to offer assembly. If you are outside of this radius please contact us for a price. 

Where is your furniture made?

All of our furniture is made right here in our factory- Stapylton, Northern Gold Coast, QLD.

Can you assemble the furniture for me?

Yes we offer an optional assembly service for all deliveries starting at $25.

Can you install my overhead/ TV unit?

Yes we offer an optional installation service for all deliveries for $99.

Can you do custom size furniture items?

Yes we can alter measurements to suit. There is an $80 redesign fee for any custom sizes not able to be selected on the website. If you require a size bigger than listed, send through a contact form for pricing. 

Can you do bulk orders?

Yes we can make as many of any item as you like, contact us for special pricing and lead time. 

Will my drawers fall apart like other brands?

No definitely not! Our drawers feature solid 16mm bottom and back construction with metal sides. They have a drawer load capacity of 30 kg per drawer and feature soft close. The fronts are adjustable- left, right, up and down. The drawer hardware used is typically found in kitchens. 

Can I get colour samples?

Yes you can. If you would like to see colour samples you have 2 options. You can either contact us to make a time to come down to the factory and see samples or we can arrange to post them to you ($5 postage fee applies and will be deducted off any purchase you make). 

If my furniture gets damaged can I get replacement parts?

Yes of course. As we manufacture everything ourselves in house, if something gets damaged, send us a message and we will organise to make a replacement piece. As we often have off cuts, depending on what is damaged, you may find it a very affordable fix. 

What does pre-assembly mean?

If you choose to set the desk up yourself, we assemble certain parts of the furniture to make your job easier. For example, shelving and drawer boxes. The rest is provided in pieces for ease of transport. 

Why are prices the same for different sizes? Why do prices jump when you go up to certain sizes?

We base our pricing off material use and how many board sheets are required. For our melamine products if you go above 2.4m in length we are required to cut another sheet, hence the price jump.